(1) Choose a Plan: Select your preferred rental plan on the product details page.
(2) Confirm Order: Verify the product, rental period, fees, and delivery address before proceeding.
(3) Identity Verification: Upload your ID and complete facial recognition for secure transactions.
(4) Pay Deposit: Submit the reduced deposit via a partnered payment provider.
(5) Sign Auto-Debit Contract: Sign the contract with auto-debit enabled for seamless future rental fee payments.
(6) Order Review: The platform will review your order; upon approval, the vendor ships the product.
(7) Receive & Use: Check the delivered product upon receiving the logistics notification for any issues, then start using it.
(8) Return at Expiry: When the rental period ends, schedule a courier pick-up for return.
Questions? Contact customer support anytime for assistance!

Once your rental order is successfully placed, we will deliver the product to the shipping address you provided at checkout. If your delivery location requires access permissions (e.g., apartments or residential complexes), please include property management contacts or a valid phone number in the order notes to facilitate smooth delivery. Upon receiving the order, please carefully inspect the product to ensure it is in good condition. If there are any issues, contact our customer service immediately for assistance.

Before the rental period expires, we will send you a reminder via SMS to prepare for the return. You can choose one of the following return methods: Schedule your own courier service and ship the product back to our designated return address. Once the return is successfully completed, you can check the return status in your order details page.

Identity verification is a critical measure to protect the rights and interests of both you and other users. On one hand, it ensures rental services are only provided to users who meet the legal age requirement and have full civil capacity, minimizing potential disputes. On the other hand, by verifying your identity, we can effectively prevent fraudulent activities, protect your account security, and prevent unauthorized use of your identity for rentals. Moreover, identity verification complies with the legal and regulatory requirements of Southeast Asian countries, contributing to a healthy and orderly development of the rental market. Your personal information will be kept strictly confidential and used solely for necessary rental procedures. It will not be disclosed to third parties.

The rental period begins on the day after you receive the product (normally the day after the courier delivery; any delays in receipt due to user factors will be counted within the rental period). For example, if you sign for the product at 3 PM on May 1 with a 7-day rental period, the rental period will begin at 00:00 on May 2 and end at 24:00 on May 8. For early returns or extensions due to special circumstances, please contact customer service before the rental period ends. We will handle the request based on the actual situation. Early returns will not result in a refund of the paid rental fees, and extending the rental period will require payment of the applicable renewal fee as per platform regulations.

We take the security of your personal data and information very seriously and have implemented several stringent protective measures. Technically, we utilize advanced encryption technologies to securely store and transmit your personal information, effectively preventing data theft or tampering during transmission. Administratively, we enforce strict internal data access and usage protocols where only authorized personnel can access your information when necessary, with all access activities being fully audited and monitored. Additionally, we regularly perform security vulnerability scans and fixes to ensure platform security. Furthermore, we strictly comply with the data protection laws and regulations of Southeast Asian countries. We will never sell, share, or disclose your personal information to any third party without your explicit consent, unless required by law.

We partner with well-known and reliable payment institutions in Southeast Asia, utilizing internationally recognized payment security technologies to protect your funds during transactions. When you make rental payments or deposit payments, the payment page will redirect to our partners' official secure payment gateway, with all transaction data transmitted through encrypted channels to prevent payment information leakage. Additionally, we adhere to strict financial management protocols for fund handling. Your funds are kept in dedicated custodial accounts, completely separated from our corporate funds, ensuring they are used exclusively for their intended purpose. Moreover, we provide a transaction record query function for every transaction, allowing you to track the flow of your funds on the platform. Should you detect any unusual transactions, please contact our customer service immediately. we will assist you in investigating and resolving the issue, fully safeguarding the security of your funds.